Reviews

PATRICIA MORGAN
POOLE
INDEPENDENT REVIEW 24th APRIL 2025

For the help and kindness given at the time needed most

At the time when my wife Patricia (Sue) passed away from cancer I was aware that the only funeral directors to be used was Yeatmans Albert Road Poole due to the fact both of Patricia’s parents funerals had been handled with the greatest of care and supervision.

Having to go to there office to meet Vicky and the team, they were extremely professional, and very caring and efficient. Sitting down with Vicky who was patient and made everything more bearable and all was explained in a very slow and calm manner. THANK YOU

On the day of the cremation Yeatmans were extremely professional all arrangements that they made where exceptional as the Hearst the flower’s the timing and the cars along with the very smart dress code THANK YOU.

At the Bournemouth chapel Yeatmans had made all the arrangements creating the perfect and loving ceremony for Patricia. THANK YOU
Yeatmans had arranged for a celebrant to relay our thoughts and emotions to all, this was a lady from Cherished Moments this lady had the voice of an angel. Once again thank you Yeatmans .

JOHN MORGAN and FAMILY

The ladies Charlotte, Jackie and Lindsay at yeatman were wonderful during such a difficult time, they helped and spoke with me in every aspect of the arrangement and the next steps, even when I couldn’t talk through crying they was always patient. The staff on the day were great, attentive did everything we asked and went above and beyond to make a difficult day, easy. Thank you to you all!!!

I went to the A Yeatmans & Son funeral directors ( the West Norwood branch), the Staff were so friendly and caring. I found them so professional, they helped me with a headstone for my mum . They were patient as I was in a mess, they didn’t rush me and took the time to talk to me when times were hard. I would especially like to thank Zoe, who helped me through this. I went there again last year to have my father’s name, photo etc added on the headstone. Again they were very professional and caring. The masonry were also respectful and caring. They have just placed my parents headstone back onto the grave and sent me a photo as confirmation of work completed. I would especially like to thank Sherry and Linda at the masonry for their kindness. Thank you all

Emma was excellent in the way she dealt with us and handled the arrangements, treating us as people not just as clients. She found a very suitable celebrant for us,and we were very pleased with the service he gave.
Emma also helped us with the design of the order of service and looked into the arrangements for the future burial of my aunt in another part of the country.
All in all, in what are difficult circumstances, the whole process and cremation of my aunt went particularly well and we cannot thank Emma, Becky who was the funeral director on the day and the rest of the team at Yeatman & Sons enough.
Their service to us was excellent and we would highly recommend them.

Thank you yeatmans in West Norwood for helping with such a difficult time. You gave me support and showed empathy. Thank you for taking care of my dad and doing such a good funeral service. Thank you Bobby and Michelle.
Your service was amazing.

Have been delighted with all aspects of the service provided by Yeatman & Sons with the exception of my several requests regarding the location of my late mother's funeral plot.
An email with site details would be the next step in our grieving process.

Excellent service turned up on time.
The cremation was very sad for myself and family bùt timings were good a very professional service.

Emma and the team at Yeatmans did a fantastic job with my dad's funeral. They helped navigate me through a process I have never experienced before and there was absolutely no pressure at any stage and it all went at my own pace. This was a massive relief and I know my dad was in the best hands! The day itself was seamless and it was the perfect send off.

The actual team on the funeral day were brilliant!
It would be useful as a customer, once the method of burial has been decided to receive a checklist of the items that can be provided, highlighting which are included and which incur an additional cost. A lot of time was wasted on endless communication during a busy time.
Staff frustrations should not result in being shouted at, whilst a customer is grieving.
The process consumed far more of my time than was necessary and a clear list of requirements and timelines would have helped to avoid this.